Terms of service

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These Terms of Service govern your use of {{ shop_name }} (the "Site") and any purchase you make through it. {{ shop_name }} is operated by Velbara, Rákóczi utca 27a, Székesfehérvár, 8000, Hungary ("we", "us", "our"). By using the Site or placing an order, you agree to these terms.

Products and pricing

We describe our products as accurately as we can, but colors, textures, and packaging may vary slightly from what's shown on screen. Prices are listed in the currency shown at checkout and may change at any time — the price you pay is the one shown when you complete your order.

Orders and payment

When you place an order, you're making an offer to buy — we confirm the contract when we send you a shipping confirmation email. We reserve the right to refuse or cancel an order (for example, in cases of suspected fraud or a pricing error), in which case you'll be refunded in full. Payment is processed securely through our payment providers; we don't store your full card details.

Shipping and returns

See our Shipping Policy and Refund Policy for delivery times, costs, and how returns and refunds work, including your 14-day statutory right of withdrawal as an EU consumer.

Medical disclaimer

Our products are cosmetics, not medicines, and the information on this Site is not medical advice. If you're pregnant, breastfeeding, have a skin condition, or are unsure whether a product is right for you, please consult a doctor or dermatologist before use. Discontinue use and consult a doctor if irritation occurs.

Intellectual property

All content on this Site — text, graphics, logos, and images — belongs to Velbara or its licensors and is protected by copyright and trademark law. You may not reproduce or use it without our written permission.

Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of the Site or our products. Nothing in these terms limits any right you have as a consumer that cannot be excluded under EU or Hungarian law.

Governing law

These terms are governed by the laws of Hungary and applicable EU law. If you're an EU consumer, you also benefit from any mandatory consumer protection laws in your own country of residence.

Dispute resolution

If a disagreement comes up, contact us first at info@velbara.com — most things are easier to sort out directly. EU residents can also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

Changes to these terms

We may update these terms from time to time. Changes apply from the date they're posted on this page.

Contact

Velbara, Rákóczi utca 27a, Székesfehérvár, 8000, Hungary
info@velbara.com